Effective Date: 06 June 2026

At Pender CO, we aim to deliver your orders safely and on time.

1. Order Processing

  • Orders are processed within 1–3 business days
  • Orders are not processed on weekends or holidays

2. Shipping Time

  • Estimated delivery: 5–10 business days
  • Delivery times may vary depending on location

3. Shipping Charges

  • Shipping charges (if any) are calculated at checkout
  • Free shipping may be offered on selected products or promotions

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

5. Delays

We are not responsible for delays caused by:

  • Courier issues
  • Customs clearance
  • Natural events

6. Incorrect Address

Please ensure your shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by customers.

7. Lost or Damaged Items

If your order is lost or arrives damaged:

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